Confirmation
Appointments are counted on the day of the appointment. Confirmation calls run the day before.
Campaign type does not apply here. Every appointment is confirmed through the daily confirmation campaign, so this page always reads the full confirmation list.
Confirmation funnel
Due appointments through to a confirmed appointment.
Confirmed, rescheduled, cancelled and unreached by week
Counted on the appointment week. The line is confirmation rate of all due.
Cancel reasons
Reasons captured on cancelled appointments.
Source: Five9 Disposition Summary
Why the list goes unreached
Dispositions on confirmation calls that never got a person.
Source: Five9 Call Log Report
Best time to call
Reach and confirmation by hour of the confirmation attempt.
Confirmation agents
Click a row to filter the dashboard to that agent. Red is more than 5 points under the team median.
| Agent | Due | Reach rate | Confirmation rate | Of those reached | Cancel rate |
|---|---|---|---|---|---|
| Dana Reeves | 292 | 77.5% | 59.2% | 83.6% | 7.9% |
| Quinn Tran | 291 | 76.2% | 58.4% | 81.7% | 7.2% |
| Trevor Shaw | 274 | 73.2% | 56.6% | 81.2% | 7.3% |
| Gabriel Mendez | 295 | 73.8% | 56.3% | 81.8% | 6.8% |
| Imani Okafor | 283 | 71.6% | 55.8% | 81.4% | 8.8% |
| Maya Iyer | 285 | 75.1% | 53.0% | 77.0% | 11.6% |
| Hector Salas | 298 | 72.4% | 51.3% | 75.7% | 9.4% |
Cancels by the setter who booked
High cancel rates here point at how the appointment was sold, not at the confirmer.
| Setter | Appointments | Confirmation rate | Cancel at confirmation |
|---|---|---|---|
| Renata Vega | 210 | 52.9% | 13.8% |
| Shauna Bryant | 39 | 51.3% | 12.8% |
| Priya Raman | 67 | 53.7% | 10.4% |
| Tobias Lindqvist | 48 | 43.8% | 10.4% |
| Noor Haddad | 49 | 51.0% | 10.2% |
| Wes Brill | 220 | 58.6% | 10.0% |
| Pablo Duarte | 209 | 56.9% | 9.1% |
| Kofi Asante | 199 | 57.8% | 9.0% |
| Jenna Doyle | 64 | 51.6% | 7.8% |
Appointment weeks
Click a week to read the confirmation story for that week.
| Appointment week | Due | Coverage | Reach rate | Confirmation rate | Cancel rate | Unreached at cutoff |
|---|---|---|---|---|---|---|
| Week of 9/14 | 485 | 94.6% | 74.7% | 59.0% | 7.4% | 142 |
| Week of 9/7 | 529 | 94.1% | 73.1% | 53.9% | 9.1% | 165 |
| Week of 8/31 | 503 | 92.2% | 75.0% | 55.5% | 8.5% | 155 |
| Week of 8/24 | 501 | 93.0% | 74.2% | 55.1% | 8.6% | 155 |